What Post-COVID Survival Could look like for Ugandan Tourism Business

The COVID-19 Business Info Hub spoke with David Gonahasa, an African tourism enthusiast and CEO of Tripxio, an SME that has built a unique solution to help tourism businesses survive through the serious effects of the COVID-19 pandemic. Here are some of the lessons SMEs in the sector can learn from to ensure their survival post-COVID.

What have the effects of COVID-19 been on the tourism sector?

From the onset, 2020 screamed opportunity for Uganda tourism. The year on year growth trend was expected to continue, and operators were looking to drive sales as high as possible in anticipation of a possible slowdown caused by 2021 being an election year.

Four months into the year, the entire tourism sector, which contributes 7.5% of GDP, shut down due to COVID-19. The largest hotel chains have laid off staff, some operators are completely bowing out, and according to Uganda Tourism Board, about 460,000 jobs are on the line. The lockdown will soon be over, and people will travel again; however, for some operators, the damage may be irreparable. It could be up to a year before international tourists, who have long been the core backbone of the sector revenue, start to flock Uganda again. Without these visitors, operators that start over will still be in the eye of the storm and will have to be at their most innovative to navigate this period.

What does survival look like?

Sector specialists expect that tourism will restart with domestic and regional market bookings and that eventually international tourists will return. This brings up questions around how to target the domestic market and whether the market is sufficiently large to keep the sector afloat. Targeting domestic and regional tourists may be a viable option for operators to not only create cash flows post-COVID but also start to rebuild destination confidence, particularly since most people (including international tourists) will travel to places where other people go.

Is the market sufficiently large? Yes. The African Development Bank reports Uganda’s middle class makes up 18% of the population, which is about 7.2 million people. The same report places the upper-middle-class number at about 1.5 million individuals. This would indicate that there are over 1 million Ugandans likely to be able to afford to pay for tourism or experience-related products, as well as groups like schools and churches.

What is important is changing the mindset around domestic or regional travel and finding new ways of communicating customer experience. Local tourism operators have long been reluctant to focus on the domestic market with the viewpoint that “Ugandans don’t travel.” This view is now gradually changing to “Ugandans prefer to travel to international destinations as opposed to local National Parks.” Data from Dubai Tourism and Commerce Marketing (DTCM) that indicates that 49,000 Ugandans traveled to the Emirate in 2018 may confirm this view when taking into account that this is larger than the number of East African Residents who traveled to most Ugandan National Parks in the same year. The value to the potential domestic or regional tourist traveling to a Ugandan National Park needs to be effectively communicated – and that means highlighting things like price, convenience, scenic beauty, and the customer experience that can be expected. Marketing should focus on being empathetic and relatable – it is not the time for “come to my destination” type marketing. The #TravelTomorrow campaign is one to ride on.

How can industry players practically re-invent themselves post-COVID?

In more developed markets, tourism is highly fragmented and specialized. Products are tailored to suit the target audience’s needs and desires. This innovation creates differentiation and relevance for operators. It drives consistent bookings. In Uganda, tourism is still characterized by product homogeneity, Operators sell the same National Park deals, for the same number of days, and in many cases, even for the same price. For competing operators, conversion comes down to how much an agent has to spend on marketing or how well networked they are.

A few recommendations to consider include:

Rethink and redevelop products.

Operators should:

  • Identify their target customers. Who are operators selling to?
  • Understand their motivations to purchase tourism or experience products. Are they looking to relax? To engage with culture and history?
  • Build products around that, ensuring that what are you selling and why they should buy from you are clear.

Rethink distribution & digitalize business operations.

With an effective technology solution, an operator can start distributing packages and promotions for later dates, accept installments, and start to guarantee revenues. Business survival calls for improving efficiency across many areas, primarily product distribution, conversion, and maximizing customer spend. Digitalizing tourism sales and operations is one way to achieve this, enabling front end e-commerce and back end operations capabilities.

Digitalization has for long seemed very expensive and out of reach for many operators; however, there are a number of solutions today that will allow an operator to achieve this at a fraction of the cost. Tripxio (hello@tripxio.com) is one such solution that helps businesses develop, distribute, and sell tourism and experience products online. It allows businesses access to e-commerce websites, itinerary builders, digital marketing, and bookings and payments systems, and generally enables them to manage back-office operations and customer relationships all in one place. This solution is a software as a service model, which implies a limited cost of acquisition to the business with the benefits of running an in-house technology team.

Get creative about marketing and public relations.

Marketing and public relations activities should not stop for agents, even if travel is limited. It is pertinent to remain visible and use this time to build customer expectations. Marketing should focus on being empathetic and relatable – it is not the time for “come to my destination” type marketing. The #TravelTomorrow campaign is one to ride on. Communicate what your business is doing to be better post-COVID and what inclusive tourism strategies are being implemented to ensure sustainability not only for the business but also for nearby communities. Answer questions like “What is the business story? Why does it matter?” As the lockdown is loosened and people start to travel, show that people are coming to your destinations. This will drive confidence, and more visitors will come. If you are unsure of how to craft this kind of messaging yourself, there are numerous communications professionals out there that can support this process.




Engeri eby’obulambuzi mu Uganda gye biyinza okufaanana oluvannyuma lw’okusimattuka  ssennyiga omukambwe.

Omukutu gwa Covid-19 Business Info Hub gwayogerako ne David Gonahasa, ng’ono mwagazi nnyo ow’eby’obulambuzi mu Africa ate nga ye nnannyini kitongole kya Tripxio ng’eno SME eyagunjizzaawo enkola ey’enjawulo okugezaako okuyamba abaddukanya emirimu gy’eby’obulambuzi okusobola okusimattuka embeera ya ssennyiga omukambwe. Gano ge gamu ku masomo abali mu ttabi ly’eby’obulambuzi ge basobola okuyiga gabayambe okusigalawo oluvannyuma lwa Covid.

 Eby’obulambuzi bikoseddwa bitya embeera ya ssennyiga omukambwe?

Mu ntandikwa, omwaka 2020 gwali gusuubirwa okuba n’omukisa ogw’amaanyi mu by’obulambuzi bya Uganda. Enkulaakulana ebaddenga ebeerawo buli mwaka yali esuubirwa era ng’abaddukanya eby’obulambuzi beesunze okukola ennyo olw’okuba baali basuubira nti ate omwaka ogunaddirira ogwa 2021 ebintu biyinza obutatambula bulungi olw’okuba gujja kubaamu eby’okulonda.

Ng’omwaka gwakatambulako emyezi ena gyokka, ettabi ly’eby’obulambuzi nga lino likola ebitundu 7.5% ku mugatte gw’ebintu byonna ebikolebwa mu ggwanga (GDP) lyaggalwawo olwa Covid-19. Wooteeri ennene zisazeeko abakozi, ababadde baziddukanya abamu ekintu boolekedde okukivaamu era okusinziira ku kitongole ky’eby’obulambuzi mu ggwanga (Uganda Tourism Board), emirimu egikunukkiriza mu 460,000 giri mu lusuubo.

Omuggalo gunaatera okuggyibwawo era abantu baddemu okutambula nate, wabula eky’ennaku kiri nti abamu ku baddukanya emirimu gy’eby’obulambuzi bayinza okuba nga bakoseddwa nnyo era nga kizibu okuddamu okwetereeza. Kiyinza okutwalira ddala omwaka mulamba ng’abalambuzi abava ebweru w’eggwanga tebannaddamu kuyiika mu ggwanga sso ng’ate be babadde bakwatiridde eby’enfuna by’ettabi ly’eby’obulambuzi ebbanga lyonna. Abagenyi bano we batali, abaddukanya eby’obulambuzi bajja kusigala nga bali mu muyaga era nga kijja kubeetaagisa okubeera abatetenkanya ennyo okusobola okuvvuunuka akaseera kano.

Okusimattuka kufaanana kutya?

Abakugu mu ttabi lino basuubira nti eby’obulambuzi bijja kutandika na katale aka wano wamu n’emiriraano awo oluvannyuma abalambuzi abava mu mawanga ag’ebweru balyoke bakomewo. Kino kireetawo ebibuuzo ku ngeri y’okuluubiriramu akatale kano n’okukakasa nti kanene ekimala okusobola okubeezaawo ettabi ly’eby’obulambuzi.

Okuluubirira abalambuzi aba wano mu ggwanga wamu n’emiriraano kirabika nga kisobola okukolera abaddukanya eby’obulambuzi, ssi kubaleetera buleetezi ku kasente wabula n’okuddamu okuzimba obwesigwa mu bifo byabwe olw’okuba abantu abasinga (ng’ogasseko n’abalambuzi abava ebweru) beeyunira nnyo okugenda mu bifo ebyettaniddwa abantu abalala.

Akatale kko kanene ekimala? Bwe kiri. Okusinziira ku alipoota ya African development Bank, Uganda erina abantu abalina enfuna ey’ekigero abawera 18% nga be bantu obukadde 7.2. Alipoota y’emu era eraga nti abantu abalina enfuna esukkulumyeko bawera akakadde 1.5. Kino kiba kitegeeza nti banna Uganda abawerera ddala akakadde kalamba balina obusobozi bw’okusasulira eby’obulambuzi, kuno kwogatta n’ebibinja ng’amasomero wamu n’amakanisa.

Ekikulu kwe kulaba nga tukyusa endowooza zaffe ku by’okutambula wano mu ggwanga oba ku miriraano wamu n’okuzuula engeri empya ze tusobola okwogerezeganya ne ba kasitoma.

Abaddukanya eby’obulambuzi wano mu ggwanga ebbanga lyonna babaddenga tebafaayo kutunuulira katale  ka wano nga balina endowooza nti “banna Uganda tebalambula”. Endowooza eno egenze ekyuka n’efuuka nti “Banna Uganda bettanira kulambula bifo ebiri mu mawanga ag’ebweru okusinga okulambula amakuumiro g’ebisolo agaffe aga wano”

Bwino okuva mu kitongole ekiddukanya eby’obulambuzi e Dubai (Dubai Tourism and Commerce Marketing) alambika nti Banna Uganda abawerera ddala 49,000 be baagenda mu kibuga Emirate mu mwaka gwa 2018 asobola okukakasa endowooza eno, bw’otunuulira embeera nti omuwendo guno gusinga ogw’abatuuze b’obuvanjuba bwa Africa abaalambula amakuumiro g’ebisolo mu Uganda mu mwaka gwe gumu.

Abalambuzi aba wano wamu n’ab’emiriraano beetaaga okunnyonnyolwa obulungi omugaso gw’okulambula amakuumiro g’ebisolo aga wano, kino kiba kitegeeza okubatangaaza ku bintu nga emiwendo, obwangu, obulungi bw’ebifo n’ebirala bingi ba kasitoma bye baba basuubira. Akatale kalina okunoonyezebwa mu ngeri eraga okufaayo ennyo ku ba kasitoma ate ng’obalaga nti bagasibwa mu kintu ekyo. Kano si ke kadde aka “mujje mulambule ku kifo  kyaffe” wabula enkola eya #Osobola okutambulako enkya” y’eriko kati.

Abali mu mulimu gw’eby’obulambuzi bakoze batya okwezza obuggya oluvannyuma lwa Covid?

Mu butale obwakulaakulana, eby’obulambuzi bikutulwakutulwamu nnyo ate nga biddukanyizibwa okusinziira ku bumanyirivu. Ebintu biteekebwateekebwa okubeera nga bituukagana bulungi n’obwetaavu bw’abo abasuubira okubikozesa. Enkola eno eyamba okuteekawo enjawulo wamu n’okukola ebintu ebituukiridde obulungi ekiyamba abaddukanya ebifo okubeera nga buli kaseera bafuna abaagala okugendayo.

Wano mu Uganda eby’obulambuzi bikyali mu mbeera ey’okuba nga bifaanagana; ababiddukanya bonna beesigama ku kulambula makuumiro ga bisolo, okumala ennaku ezifaanagana, emirundi egisinga nga n’emiwendo gye gimu. Mu bantu abavuganya, enjawulo bagifuna kusinziira ku muwendo gwe baba batadde mu kulanga oba ku ngeri gye baba bazimbye emirandira gy’ebintu byabwe okusobola okufuna akatale.

Bino bye birowoozo ebitonotono omuntu by’ayinza okutunulamu;

Ddamu olowooze wamu n’okuzimba by’otunda

Abaddukanya emirimu gino basaanye bakole bino;

  • Tegeera abantu b’oluubirira. By’otunda oyagala kubiguza ani?
  • Manya ebibasikiriza okubeera nga bagenda okulambula. Banoonya kuwummulako? Baagala kutegeera bya buwangwa wamu n’ebyafaayo?
  • Zimba ebintu byo nga weetooloolera ku nsonga ezo, otegeere by’otunda wamu n’ensonga lwaki bateekeddwa okubikugulako.


Ddamu olowooze ku ngeri y’okubunyisa ebintu era olowooze ku kukwasaganyiza emirimu ku mutimbagano

Ng’ofunye enkola ya tekinologiya ennungi, abali mu mulimu guno basobola okutandika okugaba ebitereke wamu n’ebirabo eby’okukozesebwa mu maasoko, okutandika okuddiza ku ba kasitoma (promotions) , okukkiriza abasasula mu bitundutundu basobole okutandika okuyingiza ku ssente.

Bizinesi okusobola okubeerawo kiba kyetaagisa okulongoosa enkwasaganya y’ebintu mu bitundu eby’enjawulo naddala mu kubunyisa ebintu,  okusikiriza abakyalira website yammwe wamu n’okusendasenda ba kasitoma okwongera ku nsaasaanya yaabwe. Okukwasaganyiza emirimu gy’eby’obulambuzi ku mutimbagano y’emu ku ngeri eyinza okukusobozesa okubituukiriza kubanga emirimu osobola okugikwasaganyako okuva ku ntandikwa ppaka ku nkomerero.

Okukwasaganyiza emirimu ku mutimbagano kibadde nga kya bbeeyi era nga bangi tebakisobola, naye kati waliwo engeri nnyinji omuntu mwasobola okuyita okufuna enkola eno ng’ataddemu ka ssente katono.

Tripxio y’emu ku by’okuddibwamu ebiyamba bizinesi okukula, okubunyisa wamu n’okutunda eby’obulambuzi ku mutimbagano.

Esobozesa zi bizinesi okukwatagana n’emikutu gy’eby’obusuubuzi ku mutimbagano, abateekateeka eby’entambula, okunoonyeza obutale ku mutimbagano, okukwata ebifo wamu n’eby’ensasula nga kw’otadde okukwasaganya emirimu gyonna egyetaagisa mu kifo kimu (abakozi ab’omunda wamu n’abo abakwatagana obutereevu ne ba kasitoma)

Kano kaba ka software akatagula buwanana naye nga kayamba okuba ng’olina tekinologiya owuwo gw’okozeseza mu kifo ekyo.

Beera mutetenkanya mu kunoonya obutale wamu n’okuzimba enkolagana n’abantu ba bulijjo.

Obwa kitunzi wamu n’okuzimba enkolagana n’abantu ba bulijjo tebisaana kukoma newankubadde nga mu kiseera kino okutambula kutono ddala. Kya mugaso nnyo okusigala ng’olabika era kozesa obudde buno okuzimba ba kasitoma bye bakusuubiramu.

Akatale kalina okunoonyezebwa mu ngeri eraga okufaayo ennyo ku ba kasitoma ate nga obalaga nti bagasibwa mu kintu ekyo. Kano si ke kadde aka “mujje mulambule ku kifo  kyaffe” wabula enkola eya #Osobola okutambulako enkya” y’esaana okutambulirako kati.

Tegeeza abantu bizinesi yo by’ekola okusobola okubeera nga yeeyongeddeko oluvannyuma lwa Covid na bukodyo ki mu by’obulambuzi bwe mugezaako okuteeka mu nkola okusobola okukakasa okubeerawo kwayo wamu n’okw’ebitundu ebyetooloddewo.

Ddamu ebibuuzo nga “olugero lwa bizinesi eno luli lutya? Lwaki yeetagisa?” omuggalo bwe gunaagenda gukkakkanyizibwa abantu ne batandika okutambula, mulage nti abantu bajja mu bifo byammwe. Kino kijja kuzimba obwesigwa era abagenyi abalala bangi bajja kusobola okubeeyunira.

Bwoba teweekakasa ngeri gy’oyinza kuteekateekamu bubaka buno ku lulwo, waliyo abakugu mu by’empuliziganya bangi abasobola okukuyambako mu kukikola.


How Uganda Industrial Research Institute Business Incubator is supporting SMEs

The COVID-19 Business Info Hub spoke with Denis Dokoria, Communications and Marketing Manager from the Uganda Industrial Research Institute to understand how their Business Incubator Program is supporting SMEs – especially during COVID.

What is Uganda Industrial Research Institute’s Business Incubator?

The Uganda Industrial Research Institute (UIRI) is a government parastatal under the Ministry of Science Technology and Innovation that pioneered business incubation in Uganda. UIRI is founded on a skilling factory model ingrained in growing industry and enterprises through technology development and skills transfer for the manufacturing sector as well as building the capacity of entrepreneurs in value addition in agro processing, cosmetic production, textile and ceramics, among others. As a lead in business incubation UIRI has capacitated SMEs into increasing their technical and production abilities to grow into fully fledged industries. This is done in house at the UIRI campus and also in satellite facilities UIRI supports in communities. UIRI provides technological as well as technical expert support to SMEs and technical knowhow of production processes for startup entrepreneurs.  In both the business incubation and capacity building platform, UIRI engages potential industrialists and entrepreneurs ushering them into product and technology development as well as quality assurance.

What services does UIRI offer to SMEs?

Other than business incubation, UIRI offers SMEs innovative product development services, analytical laboratory services in microbiology, biotechnology and chemistry, pilot processing facilities for value addition, skills training, technology development/transfer, ICT training as well as technical and business advisory services. UIRI enrolls in its Business Incubation program SMEs with innovations and products that offer high potential in utilizing local raw materials as well as meeting the consumption needs of both the local and global market. These are given the opportunity of utilizing the facilities and technologies within UIRI as well as at the entrepreneur’s premises through our virtual incubation program. It also offers startup entrepreneurs and industrialists skills in technology and product development through training and mentorship. Additionally, UIRI also gives business development advisory services, branding support and analytical laboratory services.

How has UIRI supported SMEs who have participated in this incubator?

SMEs who are enrolled in the Business Incubation Program are able to utilize UIRI facilities and technology and have access to constant support from expert technical staff. This enables the SMEs to grow their capacity in production and skills. Startup entrepreneurs are given inception skills into industry and enterprise development. UIRI offers trainings in agro processing (meat, dairy, bakery, fruits & vegetables), handmade paper processing, briquettes, bamboo, textile, ceramics, cosmetics productions among others. These skills enable the startup entrepreneurs to begin their journey to become SMEs. The Institute also manufactures technologies SMEs utilize in their production processes.

Because of the Covid-19 pandemic, SMEs are opting for digitalization of their business. How can such businesses get support at UIRI?

UIRI is stepping up to meet the current trends brought about by COVID-19. As SMEs and the whole world goes digital, UIRI is developing digital training resources as well as marketing resources to support its incubatees and trainers. Through its digital platforms including social media and the website, UIRI will engage the SMEs and prospective entrepreneurs.

How can SMEs apply to the Business Incubator Program at UIRI?

To gain acceptance to the UIRI Incubator Program, an enterprise must make a formal application and provide a business plan, which illustrates the feasibility and viability of the enterprise. Applicants must also be willing to submit periodic financial and operational reports, sign and abide by a Memorandum of Understanding (MOU) with UIRI, and receive instruction and professional advice. In short, a potential incubatee must demonstrate commitment and show the value UIRI would add to their business as well as how their business would contribute to Uganda’s industrialization growth locally, regionally and internationally.

Contact UIRI:

Uganda Industrial Research institute (UIRI)

Website: https://www.uiri.go.ug

Tel: 0414286124/0414286695

Email: info@uiri.go.ug

Engeri Uganda Industrial Research Institute Business Incubator gy’edduukiriramu SMEs

Omukutu gwa Covid-19 Business Info Hub gwayogerako ne Denis Dokoria ng’ono y’akolanga kitunzi wamu n’okukulira eby’empuliziganya mu Uganda Industrial Research Institute nga kino kitongole ekikola okunoonyereza ku by’amakolero okusobola okutegeera engeri enkola yaabwe ey’okulungamya wamu n’okuteekateeka zi bizinesi ezitandika  (Business Incubator program) – gy’eyambamu SMEs naddala mu kaseera kano aka ssennyiga omukambwe.

Enkola ya Uganda Industrial Research Institute eya Business Incubator etegeeza ki?

Uganda Industrial Research Institute kitongole kya gavumenti nga kiri wansi wa minisitule ya ssaayansi, tekinologiya wamu n’ebiyiiyiizibwa ebipya era nga kye kyatandikawo enkola y’okulungamya wamu n’okuteekateeka zi bizinesi ezitandika (Business incubation). UIRI essira eriteeka mu kukulaakulanya eby’amakolero wamu n’obusuubuzi ng’eyita mu tekinologiya wamu n’okwongera obukugu naddala mu by’amakolero nga kw’otadde n’okusobozesa abasuubuzi okwongera omutindo ku bye bakola okugeza ku birime, eby’okwewunda, engoye, ebibumbe n’ebirala ebigwa mu kkowe eryo.

Ng’abakulembedde mu kuteekateeka zi bizinesi ezitandika, UIRI esobozesezza SMEs okwongera ku bukugu wamu ne ku bintu bye zifulumya ekizireetedde okukula ne zifuuka amakolero aga nnamaddala. Okulungamizibwa UIRI ekukolera mu maka gaayo ate oluusi n’ekukwasaganyiza ne mu bitundu ebirala ebitongole eby’enjawulo gye biba bisangibwa. UIRI ewa SMEs okulungamizibwa mu tekinologiya wamu n’obukodyo obw’ekikugu ku ngeri ebintu gye bikolebwamu naddala eri abo ababeera batandika obutandisi.

Mu mbeera y’okulungamya n’okuteekateeka bizinesi ezitandika wamu n’okugaziya obusobozi bw’eziriwo, UIRI ekwatagana n’abo abasobola okwenyigira mu by’amakolero wamu n’abasobola okutandikawo emirimu ng’ebatunuza mu kukola ebintu eby’omulembe ne tekinologiya ow’omulembe nga kw’otadde n’okukakasa omutindo.

UIRI buweereza nnabaki bwewa SMEs?

Ng’oggyeko okuteekateeka bizinesi ezitandika, UIRI eyambako SMES mu kuyiiya engeri gye bakolamu ebintu ebipya, okukola okunoonyereza okwekikugu mu bintu bya saayansi, okusooka okubayisa mu ngeri gye basobola okwongera omutindo ku bintu bye bakola, okubatendeka obukugu obwenjawulo, okutumbula tekinologiya, okubatendeka mu nkozesa y’ebyuma bi kalimagezi wamu n’okubawa amagezi ag’ekikugu mu nzirukanya y’emirimu.

Mu nkola y’okuteekateeka bizinesi ezitandika, UIRI ewandiika SMEs ezisobola okuyiiya ebintu ebipya ate nga zikozesa ebintu ebyaffe ebya wano naye nga zisobola bulungi okutuukiriza obwetaavu bw’akatale aka wano wamu ne ku katale k’ensi yonna. Zino ziweebwa omukisa ogw’okweyambisa  ebintu bya UIRI nga ziyita mu mbeera y’okuteekebwateekebwa.

UIRI era eyamba abaagala okutandikawo emirimu wamu ne bannamakolero ng’ebawa obukugu ku ngeri gye bayinza okutondawo ebintu ebipya wamu n’okukozesa tekinologiya ng’eyita mu kubatendeka, okubayambako mu ngeri gye bayinza okusabikamu ebintu byabwe wamu n’okukola okunoonyereza okwekikugu.


UIRI edduukirira etya SMEs eziba zenyigidde mu nkola y’okuteekebwateekebwa.

SMEs eziba zeewandiisizza mu nkola y’okuteekebwateekebwa ziba zisobola okukozesa ebintu bya UIRI wamu ne tekinologiya nga kw’otadde n’okufuna okuyambibwako mu by’ekikugu okuva mu bakozi ba UIRI ekiseera kyonna. Kino nno kiyamba SMEs zino okuyitimuka mu bye bakola wamu n’obukugu.

Abantu ababa baagala okutandikawo emirimu, UIRI ebawa obukugu obutandikirwako okusobola okubayamba okutegeera ebintu bwe bitambula mu by’amakolero n’emirimu emirala. UIRI ekola okutendeka mu kwongera omutindo ku by’obulimi n’obulunzi (ennyama, amata, ebiva mu ngano, ebibala n’enva endiirwa), ebikolebwa mu mpapula, okubumba amanda, amabanda, engoye, ebibumbe, eby’okwewunda n’ebirala ebigwa mu kkowe eryo. Obukugu buno obubaweebwa buyamba abo abaagala okutandikawo emirimu okubeera nga batandika ku lugendo lwabwe olw’okubafuula SMEs. Ekitongole kino era kikola tekinologiya SMEs gwe zisobola okweyambisa mu kufulumya ebintu byazo.

Olwa nnawookeera wa Covid-19, SMEs zeenyigidde mu kukozesa ebyuma bi kalimagezi mu kuddukanya emirimu. Bizinesi ez’engeri eyo zisobola zitya okudduukirirwa UIRI?

UIRI esitukiddemu okulaba ng’etambulira mu mbeera eriwo kati eyaleetebwa ssennyiga omukambwe. Nga SMEs wamu n’ensi yonna okutwalira awamu bakozesa byuma bi kalimagezi, UIRI nayo eri mu kutandikawo enkola ey’okutendeka wamu n’okunoonyeza obutale ku mutimbagano okusobola okuyamba abo b’eteekateeka. Ng’eyita ku mikutu gi mugatta bantu wamu ne website, UIRI ejja kusobola bulungi okukwatagana ne SMEs nga kw’otadde n’abo ababeera baagala okutandikawo  emirimu.

SMEs zisobola zitya okusaba okwenyigirira mu nkola y’okuteekebwateekebwa mu Bizinesi okuva mu UIRI?

Okusobola okukkirizibwa okwenyigira mu nkola ya UIRI ey’okuteekebwateekebwa, ekitongole kiba kirina okuteekayo okusaba kwakyo mu buwandiike ne kiwaayo bye kisuubira okukola era n’okunnyonnyola engeri gye kiba kinaasobola okutuukiriza ebyo bye kiba kiruubirira.

Abateekayo okusaba kwabwe balina okuba abeetegefu okuwangayo alipoota ez’ekiseera eziraga eby’enfuna wamu n’enzirukanya y’emirimu nga bwe biba biyimiridde, okuteeka omukono ku ndagaano ennyonnyola enkolagana yaabwe ne UIRI (Memorandum of Understanding) nga kw’otadde n’okugigondera wamu n’okukkiriza okuweebwa amagezi n’okuwabulwa okuva mu UIRI.

Mu bimpimpi, oyo yenna ayagala okwenyigira mu nkola eno ateekwa okulaga nti yeewaddeyo n’obumalirivu eri UIRI, n’alaga omugaso UIRI gw’eyinza okwongera ku bizinesi ye ate era n’alaga nti ne bizinesi ye ejja kuba ya mugaso eri eby’amakolero wano mu Uganda wamu n’ebweru w’eggwanga.

Tuukirira UIRI

Uganda Industrial Research Institute (UIRI)

Website: https://www.uiri.go.ug

Essimu: 0414286124/0414286695

Email: info@uiri.go.ug

How Agricultural Business Initiative (ABI) is supporting SMEs in accessing affordable financing during COVID-19

The COVID-19 Business Info Hub is sourcing information to help SMEs engaged in farming to understand what financing opportunities exist to help them stay afloat during the pandemic. Here is what you need to know about ABI’s business initiatives for SMEs.

How is ABI supporting SMEs during COVID-19?

Due to the prevailing financial situation caused by COVID-19, it is nearly impossible for farmers to access credit without collateral limitations, very high interest, and other unfavorable terms. ABI Finance offers an Agriculture Loan Guarantee Scheme (ALG) for financial institutions in order to promote agribusiness financing to SMEs and expand lending to the sector. Through the ALG, ABI Finance shares losses incurred in case a farmer fails to pay his/her agricultural loan and in situations where a farmer has inadequate collateral for the loan. Farmers apply for a loan from any financial institution that is an ABI implementing partner. Farmers must have collateral representing 30% of the loan amount, and the guarantee scheme covers the remaining 70%.


What are the benefits of the guarantee to SMEs in Agriculture?

The ALG is beneficial to SMEs because it allows them access to finance, reduces collateral requirements, and allows expansion of lending to the perceived riskier areas in agriculture. The ALG is provides a maximum cover of 50% of loss of principal outstanding with a maximum loan amount of USh500 million

  • The Guarantee helps the small-scale farmers without sufficient collateral to obtain loans from financial institutions at reasonable terms, since the loans are already secured against possible financial loss of the principle amount.
  • ABI assists farmers and farmer groups establish market opportunities, maintain quality standards, bulking and aggregation and contract farming.
  • ABI connects the small holder farmers to the market linkages with off-takers.
  • Under the guarantee, the small holder farmers are trained how to use production enhancing techniques like use of modern agricultural practices.

How you can access this facility?

This facility is available through ABI’s implementing partners. Contact your financial institution for more information about this guarantee facility or contact ABI directly for more information (below).

Contact Details: UMOJA House, 2nd Floor, Plot 20, Nakasero Road. P.O Box 29851, Kampala, Uganda

Tel: +256 (0) 312 351600 Email: info@abi.co.ug Website: www.abi.co.ug

Engeri ekibiina ki Agricultural Business Initiative (ABI) nga kino kitunuulira eby’obulimi n’obulunzi ng’omulimu ogusobola okuvaamu ensimbi gye kiyambamu amakolero n’eby’obusuubuzi ebitonotono (SMEs) okusobola okufuna okuyambibwa mu by’ensimbi ku magoba amasaamusaamu mu kiseera kya sennyiga omukambwe.

Omukutu gwa Covid-19 Business Info Hub guli mu kukungaanya amawulire agasobola okuyamba ku amakolero n’eby’obusuubuzi ebitonotono ebyenyigira mu by’obulimi n’obulunzi zisobole okutegeera amakubo agaliwo mwe ziyinza okufunira okuyambibwako mu by’ensimbi zisobole okusigala nga zikakkalabya emirimu mu kaseera kano aka nnawookeera wa sennyiga omukambwe Bino bye weetaaga okumanya ku kibiina ki ABI bye kitegekedde amakolero n’eby’obusuubuzi ebitonotono.

ABI eyambye etya amakolero n’eby’obusuubuzi ebitonotono mu kiseera kya sennyiga omukambwe?

Olw’embeera y’eby’enfuna eyaleetebwa sennyiga omukambwe, abalimi n’abalunzi kibabeeredde kizibu nnyo okwewola ssente ne batakaluubirizibwa olw’emisingo, amagoba agali waggulu ennyo n’emiziziko emirala mingi. Bwetyo ABI yateekawo omutemwa gwe yayita Agriculture Loan Guarantee Scheme (ALG) ng’eyita mu bitongole by’eby’ensimbi okusobola okutumbula embeera y’okuteeka ssente mu by’obulimi n’obulunzi wamu n’okusobozesa abagwa mu ttabi eryo okwewola ssinga baba n’obwetaavu.

Ng’eyita mu ALG, ABI finance nayo ebeera evunaanyizibwa mu mbeera y’okufiirizibwa ssinga wabaawo omulimi oba omulunzi alemereddwa okusasula ebbanja lye wamu n’oyo abeera talina musingo gutegeerekera.

Omulimi oba omulunzi asobola okusaba okwewola ng’ayita mu kitongole ky’eby’ensimbi kyonna ekimwanguyira kasita kibeera nga kikolagana ne ABI. Oteekeddwa okubeera n’omusingo nga guweza ebitundu 30% eby’omuwendo gw’oyagala okwewola olwo kyo ekibiina ne kiteekayo ebitundu 70% ebisigadde.


Omutemwa guno amakolero n’eby’obusuubuzi ebitonotono ebyegira mu by’obulimi n’obulunzi zigufunamu zitya?

ALG ya mugaso nnyo eri amakolero n’eby’obusuubuzi ebitonotono kubanga ezisobozesa okufuna amabanja, okukendeeza ku misingo egiteekebwayo nga beewola wamu n’okuwola abo abeenyigira mu mirimu egirowoozebwa nti gitera nnyo okusanga obuzibu.

ALG esobola okweyimirira ebitundu 50% mu mbeera y’okufiirizibwa ssente ezikuwoleddwa ate ng’omuntu asobola okuweebwa ebbanja eriwerera ddala Ush obukadde bitaano (UGX 500m).

  • Omutemwa guno guyambako abalimi abalima ebintu ebitonotono era nga tebalina misingo gitegeerekeka okusobola okwewola mu bitongole by’ensimbi ku bukwakkulizo obosoboka olw’okuba nti amabanja gano ABI egeeyimirira ssinga wabaawo embeera y’okufiirizibwa.
  • ABI eyambako abalimi ssekinnoomu wamu n’ebibiina by’abalimu mu kunoonya obutale, okukuuma omutindo, okusolooza n’okukungaanya ebirime okuva mu balimi ab’enjawulo kko n’okubafunira abaguzi.
  • ABI ekola nga kayungirizi wakati w’abalimi abalima ebintu ebitonono eri akatale ka ba naggwano.
  • Nga bayita mu mutemwa guno, abalimi abalima ebintu ebitonotono batendekebwa mu bukodyo obusobola okubayamba okutumbula amakungula gaabwe gamba nga okukozesa ennima ey’omulembe.

Enkola eno osobola otya okugituukako?

Enkola eno osobola okugifuna ng’oyita mu bitongole by’ensimbi ebikolagana ne ABI. Tuukirira ekitogole ky’okolagana nakyo osobole okumanya ebisingawo.

Osobola okutuukirira ABI yennyini ku ndagiriro eno;

Ku kizimbe kya Umoja, omwaliiro ogw’okubiri ku luguudo lw’e Nakasero,

P.O Box 29851, Kampala, Uganda

Essimu: +256 (0) 312 351600 Email: info@abi.co.ug Website: www.abi.co.ug



How is Bank of Uganda helping SMEs access affordable financing for agriculture?

The Covid-19 Business Info Hub is gathering useful information to help you understand what funding opportunities exist to help SMEs during this pandemic. Here is what you need to know about Bank of Uganda’s (BOU) Agriculture Credit Facility (ACF).

 What is the BOU ACF?

The ACF was set up by the Government of Uganda (GoU) in partnership with Commercial Banks, Uganda Development Bank Ltd (UDBL), Micro Deposit Taking Institutions (MDIs) and Credit Institutions with the main objective of promoting commercialization of agriculture through the provision of medium and long term financing to projects in agriculture, agro-processing, modernization and mechanization.

What sort of projects are eligible for this facility?

Projects that require the acquisition of agricultural machinery and post-harvest handling equipment, storage facilities, agricultural inputs, biological assets for restocking the farm, agro-processing facilities, purchase of grain, and any other agricultural and agro-processing related activities.

Projects requiring working capital for operating expenses will be considered provided this component does not exceed 20% of the total project cost for each eligible borrower. These costs may include wages for hired farm labour, overhead costs like utilities and installation costs, and hiring of specialized machinery for farming activities, among others.

What are the loan terms and requirements?

Loan amounts are determined on the basis of assessment and appraisal of project costs and genuine credit needs in accordance with the lending policy of the commercial bank and the ACF Memorandum of Understanding. Loans are designated in Ugandan shillings and disbursed by commercial banks. Key terms include:

  • The maximum loan amount to a single borrower is up to Shs.2.1billion, however this amount can be increased up to Shs.5billion on a case-by-case basis. The maximum loan amount to an eligible borrower for biological assets shall not exceed UGX 80 million and shall not be used for financing working capital for purchase of land, forestry, refinancing existing loan facilities and trading in agricultural commodities with the exception of grain (see below).
  • There is no designated minimum loan amount to the final beneficiary, but BOU can only reimburse a minimum of Shs 10million to the commercial banks.
  • Loan terms will be between 6 months and 8 years with a maximum grace period of up to 3 years.

The interest rate to the final borrower is up to a maximum of 12% per annum.

  • Loan processing fees should not exceed 0.5% of the total loan amount. Any legal documentation and registration costs are borne by the borrower.
  • Collateral requirements include machinery and equipment financed by the loan, and any other marketable securities provided by the borrower/final beneficiary. The commercial bank may seek additional security based on their evaluation of the risk profile of the project being financed.

What are the conditions for loans for grain trading?

Loans are available for working capital and capital expenditure related to grain trading with the following conditions:

  • The maximum financeable amount to a single borrower will be UGX 10 billion, and the GoU contribution shall be 50 percent of the eligible amount.
  • The maximum tenure of a loan for working capital for an eligible project under the grain facility shall be 24 months from the date of disbursement to the borrower.
  • The maximum tenure of a loan for capital expenditure for an eligible project under the grain facility shall be 8 years from the date of disbursement to the borrower with a maximum grace period of 3 years.
  • The applicable interest rate for loans advanced to finance grain trading under the scheme shall be a maximum of 15% per annum.
  • The applicable interest rate for loans advanced to finance capital expenditure under the scheme shall be a maximum of 12% per annum.

What is the procedure of accessing the ACF Loan Facilities?

The client forwards his/her loan application to any commercial bank of his/her choice that is part of the Participating Financial Institutions (PFIs) for the ACF facility. The bank will then advise on the terms under the ACF facility. A detailed bankable project proposal/feasibility report may be required by the PFI (depending on the loan amount applied for).

Issues to do with the security/collateral will be negotiated with the client’s bank and not with BOU. If the loan application meets the requirements of the ACF, then the bank will forward the application to BOU on behalf of the client for approval. BoU then reviews the application for compliance in accordance with the guidelines governing the administration of the scheme and on approval by BoU, the bank will disburse the funds to the client and request BoU for a re-imbursement.

For more information, contact Bank of Uganda (BOU).

Website: https://www.bou.or.ug/bou/bouwebsite/ACF/ Head office: Plot 37/45 Kampala Road, P.O.Box 7120, Kampala, Uganda. Telephone numbers: +256-414-258-441/6 +256-414-258-060/9 Email: info@bou.or.ug


Bbanka ya Uganda enkulu eyambye etya SMEs ezenyigira mu by’obulimi n’obulunzi okusobola okufuna okuyambibwako mu by’ensimbi?

Omukutu gwa Covid-19 Business Info Hub guli mu kukungaanya amawulire ag’omugaso okukuyamba osobole okutegeera amakubo agaliwo, SMEs mwe zisobola okuyita okusobola okuyambibwako mu by’ensimbi. Bino byoteekeddwa okumanya ku nkola Bbanka ya Uganda enkulu gye yassaawo okuyamba ku beenyigira mu mulimu guno eyitibwa Agriculture Credit Facility (ACF)


Enkola ya Bbanka ya Uganda enkulu eyitibwa ACF etegeeza ki?


Enkola ya ACF yateekebwawo Gavumenti ya Uganda ng’ekolaganira wamu ne zi bbanka z’eby’obusuubuzi (commercial banks) bbanka y’eby’enkulaakulana (Uganda Development Bank Ltd), ebitongole ebitonotono ebiterekera abantu ensimbi (MDIs) wamu n’ebitongole ebirala ebiwola ssente. Ekigendererwa ekikulu mu ACF kwe kutumbula eby’obulimi n’obulunzi ng’omulimu oguvaamu ssente nga bayita mu kuteeka ssente mu zi pulojekiti z’eby’obulimi, okwongera omutindo ku bikunguddwa, ennima ey’omulembe nga kwotadde n’enkola y’okukozesa ebyuma.

Pulojekiti nnabaki ezikkirizibwa okwenyigira mu nkola eno?

Pulojekiti zonna ezirina obwetaavu bw’ebyuma ebikozesebwa mu kulima wamu n’ebyo ebikozesebwa oluvannyuma lw’amakungula, abeetaaga aw’okutereka ebikunguddwa, okuzzaawo ebimera ebirala, ebikozesebwa mu kwongera omutindo ku bintu byabwe, okugula ensigo n’ebirala ebigwa ku kkowe eryo.

Pulojekiti ezirina obwetaavu bwa ssente ez’okuddukanya emirimu gya bulijjo ziggya kuweebwa omukisa kasita zibeera nga omutemwa gwe zeetaaga tegusussa bitundu 20% ku muwendo gwonna awamu gwe zikozesa. Muno muzingiramu okusasula abakozi, okusasulira ebikozesebwa ebirala, okupangisa ebyuma nga kyetaagisizza n’ebirala ebigwa ku kkowe  eryo.

Biki ebyetaagisa omuntu okusobola okwewola?

Omuwendo oguwolebwa omuntu yenna gusinziira ku kupimaapima wamu n’okukakasa obwetaavu bw’ensimbi obutuufu omulimu ogwo bwe guba gulina okusinziira ku nkola ya bbanka ssekinnoomu wamu n’entegeeragana yaayo ne ACF. Amabanja gano gawolebwa mu ssente za Uganda era nga gayisibwa mu bbanka ez’eby’obusuubuzi.

Obukwakkulizo obw’enkizo buzingiramu buno wammanga;

  • Ekinene ennyo omuntu asobolola okwewola shs. obuwumbi 2.1, wabula ssente zino zisobola okulinnyisibwa okusinziira ku busobozi bw’omuntu ssekinnoomu.

Oyo ayagala okwewola ssente ez’okuteeka mu birime ebikulira ebbanga eggwanvuko, tajja kusussanga shs. bukadde 80 era nga zino ziba tezikkirizibwa kukozesebwa mu kuddukanya mirimu gya bulijjo omuli okugula ettaka, eby’ebibira, okusasula ebbanja ekkadde oba okukozesebwa mu kusuubula ebirime ebirala ng’oggyeko eby’empeke. (wekkaanye bino wammanga)

  • Omuntu asobola okwewola ssente zonna z’asobola-twali kkomo ku butono bwazo naye yo bbanka enkulu ekitono ennyo ky’esobola okuwa bbanka z’obusuubuzi ziri shs. obukadde 10.
  • Amabanja gano gajja kumalanga ebbanga eriri wakati w’emyezi 6 okutuuka ku myaka munaana (8) era ng’omuntu aba asobola okuweebwa akalembereza akatasussa myaka esatu (3).
  • Ekinene ennyo omwewozi ajja kiggyibwangako amagoba ga bitundu 12% buli mwaka
  • Ebisale ebikola mu kuteekateeka ebbanja tebiisukkenga butundutundu 0.5% obw’omuwendo gwonna awamu. Ebisale eby’etaagisa okuteekateeka ebiwandiika mu mateeka wamu n’okwewandiisa byonna biba bisasulwa oyo ayagala okwewola.
  • Omusingo gujja kuba nga guzingiramu ebyuma ebiba biguliddwa ku ssente z’ebbanja, n’ebintu ebirala byonna eyeewoze by’aba ataddeyo kasita biba nga bitundika. Bbanka esobola okusaba ebintu ebirala ebikweyimirira ng’esinziira ku ngeri gy’eba erabyemu obulabe obuyinza okwolekera pulojekiti eteekebwamu ssente.

Bukwakkulizo ki obuliwo eri oyo ayagala okwewola ssente ezikozesebwa mu busuubuzi  ebirime eby’empeke?

Osobola okwewola ssente ezikozesebwa mu kuddukanya emirimu egya bulijjo wamu n’abetaaga ez’okugula ebintu ebikozesebwa mu busuubuzi bw’ebirime eby’empeke era obukwakkulizo bwe buno wammanga;

  • Ekinene ennyo, omuntu omu aba asobola okuweebwa obuwumbi 10, era nga gavumenti ejja kuteekangako ebitundu 50% ku muwendo ogunaaba gwetaagisizza.
  • Omuntu eyeewoze ssente ez’okukozesa mu kuddukanya emirimu egya bulijjo mu pulojekiti y’ebirime eby’empeke, ebbanja lino liba limala ekinene ennyo emyezi 24 okuva ku lunaku ssente ezo lwe zimuweebwa.
  • Omuntu eyeewoze ssente ez’okugula ebikozesebwa okugeza ebyuma mu pulojekiti egwa mu ttuluba ly’obusuubuzi bw’ebirime eby’empeke, ebbanja lino lijja kumalanga ekinene ennyo emyaka 8 okuva ku lunaku ssente lwe zimuweereddwa era aweebwa akalembereza akaweza ekinene ennyo emyaka esatu (3).
  • Amagoba aganaggyibwanga ku muntu eyeewoze ssente ez’okuddukanya emirimu gya pulojekiti egya bulijjo ekinene ennyo gajja kubeera ku bitundu 15% buli mwaka.
  • Amagoba aganaggyibwanga ku muntu eyeewoze ssente ez’okugula ebikozesebwa go gajja kubeera ku bitundu 12% buli mwaka ekinene ennyo.

Biki ebigobererwa okusobola okwewola ssente eziri ku nkola ya ACF?

Omuntu yenna alina obwetaavu bw’okwewola ateekayo okusabakwe ng’ayita mu bbanka y’eby’obusuubuzi gy’aba asiimye kasita ebeera nga y’emu kwezo ez’enyigira mu nkola ya ACF (Participating Financial Institutions – PFIs). Bbanka yo oluvannyuma ejja kukunnyonnyola amateeka agagobererwa mu nkola ya ACF. Bbanka yo era eyinza okwetaaga ekiwandiiko ekinnyonnyola obulungi pulojekiti gy’oyagala okukola n’engeri gy’osuubira okugifunamu (kino kijja kusinziira ku muwendo gwa ssente omuntu gwabeera asabye)

Eby’omusingo oba ebikweyimirira bijja kuteesebwanga era mutegeeragane ne bbanka yo so ssi na bbanka enkulu. Ssinga okusabakwo kunaaba kutuukagana n’eby’etaago bya ACF, olwo bbanka yo ejja kukuweereza mu bbanka enkulu kusobole okukakasibwa. Bbanka enkulu ejja kuyitanga mu kusaba kuno erabe oba kutuukagana bulungi n’okulungamizibwa okwassibwawo ku nzirukanya y’enkola eno. Ssinga okusabakwo kunaabanga kukakasiddwa bbanka enkulu, olwo bbanka yo ejja kukuwa ssente era yo esabe bbanka enkulu okuweebwa endala.

Okumanya ebisingawo, tuukurira bbanka ya Uganda enkulu ku ndagiriro eno;

Website: https://www.bou.or.ug/bou/bouwebsite/ACF/ Head office: Plot 37/45 Kampala Road, P.O.Box 7120, Kampala, Uganda.

Essimu:  +256-414-258-441/6 +256-414-258-060/9 Email: info@bou.or.ug

Which online tools should I consider using to communicate with customers and suppliers during COVID-19?

Many businesses have been affected by various restrictions put in place to contain the spread of COVID-19, and as a result, meetings with clients, employees, and suppliers have become difficult to hold physically. Instead, businesses will have to adopt new ways of effectively “meeting” and keeping in touch – both internally (employees) and externally (clients, suppliers, etc.).

The COVID-19 Business Info Hub spoke to Johannes Mager, Digital Ambassador for the German Agency for International Cooperation (GIZ) in Kampala, to understand which online tools business owners should consider implementing.

What online meeting tools are available?

 There are two categories to consider: audio conferencing and video conferencing. Audio conferencing is the most widely accessible version of hosting an online meeting, while video conferencing allows internet users to connect via audio and video from a personal computer or smartphone. The below table offers information on a number of options available in the market:

Bukodyo ki bwennyinza okukozeseza ku mutimbagano okusobola okusigala nga twogerezeganya n’abaguzi bange wamu n’abo abandeetera ebintu bye nkozesa mu kiseera kya sennyiga omukambwe?

Emirimu mingi gikoseddwa olw’obukwakkulizo obwenjawulo obuzze bussibwawo okugezaako okuziyiza okusaasaana kw’ekirwadde kya Covid-19. Olw’embeera eno, kyafuukira ddala kizibu okutegeka enkiiko mu buntu ez’abaguzi, abakozi wamu n’abo abaleeta ebintu ebikozesebwa. N’olwekyo, abasuubuzi bateekeddwa okuyiga engeri empya mwe basobola okuyita okutegeka enkiiko kibayambe okusigala nga bakwatagana bo ng’ab’omunda (abakozi) ko n’ab’ebweru (abaguzi, abaleeta ebikozesebwa n’abalala).

Omukutu gwa Covid-19 Business Info Hub gw’ayogerako ne Johanes Mager ng’ono y’akiikirira ekibiina ky’eggwanga lya Buyonaani ekivunaanyizibwa ku nkolagana n’amawanga amalala ki Germany Agency for International Cooperation (GIZ) mu by’emitimbagano e Kampala okusobola okutegeera obukodyo bw’omutimbagano abasuubuzi bwe bayinza okussa mu nkola.

Waliwo bukodyo ki obuyinza okukozesebwa ku mutimbagano?

Waliwo engeri bbiri omuntu z’ayinza okutunuulira; esooka yey’okwogerezeganya mu maloboozi gokka ate ey’okubiri yo omuntu aba asobola okuwulira amaloboozi ng’eno alaba n’ebifaananyi.

Okwogerezeganya mu maloboozi ye ngeri esinga okubeera ng’ekozesebwa mu kuteekateeka enkiiko z’okumutimbagano ate ku luuyi olulala enkola erimu okulaga ebifaananyi yo omuntu abeera yeetaaga ekyuma ki kalimagezi (computer) oba essimu esobola okugenda ku mutimbagano (smart phone)

Olukangaga luno wammanga lukuwa engeri ez’enjawulo eziriwo ku katale mu kiseera kino.

How business automation has enabled SMEs to stay afloat during COVID-19

The COVID-19 Business Info Hub spoke with Francis Otim, CEO of Smart Business Intelligence LTD, to understand why business owners should automate their businesses and understand lessons from SMEs that have effectively used his company’s MYAccounts™ tool to thrive during the pandemic.

What challenges does business automation solve for SMEs?

Business automation can help solve a number of challenges faced by SMEs, especially control, financing and compliance. One major challenge, given that most SMEs use a pen and paper to manage business records, is delayed reporting and analysis of business performance. Similarly, this form of recordkeeping makes managing tax payments difficult, and a lack of affordable quality support in the market from professional accountants compounds this. As a result, SMEs face challenges in accessing financial products and services, which affects how businesses are able to survive challenging times and grow during business as usual.

In what ways can business automation assist businesses in the face of COVID-19?

Automation of business processes and procedures is critical for SMEs. The MYAccounts™ solution is designed to transform SME operations by generating quality data to enable businesses to make data-driven decisions to accelerate business survival, growth, and excellence. Automation enables businesses to have better control and visibility over operations. Automation reduces barriers to accessing financial services (such as microcredit, microinsurance) and alternative financing as information reduces the risk for providers associated with lending, which in turn also lowers the cost of capital for businesses.

What is your experience in the business of automation? Take us through the practical journey of business automation.

Smart Business Intelligence LTD has been working in this space for the last twelve years, and MYAccounts™ is a solution that entails a short but comprehensive three-stage, three-day implementation process. First, we work to understand your current business operations to plan how best to set up your system; then, we build customized comprehensive mobile data collection and real-time reporting apps for your business; and finally, we test and deploy. Thereafter, we provide support. The outcome of this process is a 90% increase in business visibility, control, and reporting; significant improvements in business resource optimization; an increase in the number and quality of key business decisions; enhanced regulatory compliance (e.g with URA and KCCA); and finally, improved outcomes related to accessing formal financial products and services. Businesses are transformed by adopting a data culture.

What are the costs associated with the MYAccounts™ solution?

MYAccounts™ is essentially a highly efficient virtual accountant. It automates data entry, reconciliation, and reporting without increasing your HR costs. The breakdown of costs associated with implementing and operationalizing the solution follows:

  • Software UGX 150,000 per month ( for up to 10 users; ongoing cost)
  • Training UGX 150,000 (1-time cost)
  • Set up UGX 100,000 (1-time cost)

To achieve the same outcomes, a business would typically pay a minimum salary cost of UGX 1,000,000 per month (net of PAYE). System costs in the market today (for the level of functionality we provide) will average at USD 500 (UGX 1,900,000) per user. Importantly, MYAccounts™ works on mobile devices with both online and offline access, effectively reducing hardware costs.

What outcomes have you seen from businesses using MYAccounts™ successfully? What lessons are there for other businesses?

To date, MYAccounts™ has engaged with over 3,000 SMEs throughout Uganda and the region. Testimonials from those that have automated are many, and the pandemic has resulted in a dramatic increase in demand for business automation services. Our solutions have helped our clients maintain visibility and control over operations regardless of the new operational restrictions placed on businesses due to the pandemic. With real time access to business reports and analytics, our clients have been able to continue making data-based decisions as they their build their strategic and operational responses to the economic crisis.

Client Testimonial: ‘MYAccounts™ has been fantastic in this COVID time because it has helped us maintain visibility over business operations and use data to make necessary changes to optimize business operations. Demand planning to avoid over stocking or understocking is automated across our wide product range. Our stock control and monitoring is now automated so manual checks are now done online for easy variance tracking. After introducing the system, we were able to identify inefficiencies and immediately restructured to a more efficient operating model. We are able to monitor our customer activity including credit and payments all using MYAccounts™ Technology.’ Jackson Were. Managing Director, Jalyz Investments Limited. Authorized distributor for UGACHICK Limited in Kawempe division. More testimonials here https://youtu.be/u9VzSb1797U

For more information:

Smart Business Intelligence, EMAIL ADDRESS info@sbintell.com  Contact: 0791 180294 facebook.com/sbintell, twitter.com/myaccountsug

Linkedin: https://www.linkedin.com/showcase/myaccounts-africa/

Engeri embeera y’okukwasaganya emirimu mu nkola ya “ebintu byekola byokka” (Business Automation) gy’eyambyemu amakolero amatonotono (SMEs) okusigala nga gatinta mu kiseera kya ssennyiga omukambwe.

Omukutu gwa Covid-19 Business Info Hub gwayogerako ne Francis Otim ng’ono ye mutandisi wa Smart Business Intelligence Ltd okusobola okutegeera ensonga lwaki abasuubuzi basaanidde okukwasaganya emirimu gyabwe mu mbeera y’okuba ng’ebintu byekola byokka wamu n’okuyigira ku SMEs ezisobodde okukozesa enkola ya MYAccounts eyaziweebwa ekitongole ekyo ne zisobola okusigala nga zitinta mu kiseera kya nnawookeera wa covid-19.

Kusoomoozebwa kwa nnabaki amakolero amatonotono kwe gasobola okuvvuunuka ssinga gaba gakozesa enkola y’ebintu byekola byokka mu kuddukanya emirimu gyago?

Enkola eno esobola okuyamba amakolero amatonotono okuvvuunuka okusoomoozebwa kungi naddala okusobola okufuga emirimu, eby’ensimbi wamu n’okutuukiriza obuvunaanyizibwa bwago. Olw’okubanga SMEs ezisinga zikozesa bwiino na mpapula okukola ebiwandiika byazo, zisanga okusoomoozebwa kwa maanyi mu kugezaako okwekenneenya n’okumanya engeri ebintu bwe bitambula oba bweba ekoze mu kiseera ekigere. Mu ngeri y’emu, enkola eno ebintu by’okusasula emisolo ebifuula bizibu ddala olw’okuba nti ababalirizi b’ebitabo abalungi babeera ba bbeeyi nnyo.  Olw’embeera eyo SMEs zisanga okusoomoozebwa mu kugezaako okufuna okuyambibwa mu by’ensimbi ekiziremesa okuvvuunuka ebizibu eby’enjawulo era ne zikugirwa okukulaakulana.

Okuddukanyiza emirimu mu mbeera ya Ebintu byekola byokka kuyinza kutya okuyamba abasuubuzi mu kaseera ka Ssennyiga omukambwe?

Okukwasaganya emirimu mu mbeera y’ebintu okubeera nga byekola byokka kya mugaso nnyo eri amakolero amatonotono. Enkola ya MYAccounts yakolebwa ng’esobola okukyusa engeri SME gye zikwasaganya ebintu kubanga yo ekukungaanyiza wamu bwino yenna akwata ku mirimu gyo n’osobola okusalawo ku bintu eby’omugaso ng’olina kw’osinziira ekiyinza okuyamba okukulaakulanya emirimu gyo. Enkola eno eyamba abasuubuzi okubeera nga emirimu gyabwe bagirina mu ttaano kubanga buli kikolebwa aba asobola okukyetegereza obulungi.

Enkola eno ekendeeza ku miziziko egibeerawo mu kufuna okuyambibwako mu by’ensimbi okugenza mu kwewola wamu ne Yinsuwa olw’okuba nga ababikolako babeera bwino yenna bamulabako ne kibakendeereza ku katyabaga era nga kino kiyamba SMEs okukendeeza ku ssente e ziteekebwa mu kuddukanya emirimu.

Enkola eno ey’ebintu okwekola byokka ogisanze otya? Tunnyonnyole engeri ebintu bino gye bitambula.

Smart Business Intelligence Ltd  y’akamala emyaka 12 ng’eweereza ate nga yo enkola ya MYAccounts erina emitendera 3 emimpi naye nga migazi ddala, okugiteekateeka kyo kitwala ennaku ssatu. Okusookera ddala, tusooka ne tutegeera engeri gy’obeera okwasaganyamu emirimu gyo n’etuyamba okuba nga tukuzimbira ekintu nga kigya mu mbeera eyo. Eky’okubiri, tukuzimbira ze tuyita zi APP ezizo nga zisobola okukungaanya bwino yenna akwata ku biki ebikoleddwa mu mirimu gyo wamu n’okukulaga obudde obutuufu ebintu mwe bikoleddwa. Ekisembayo kuba kugezesa awo ne tukiteeka mu nkola. Oluvannyuma tusigala tukuwa obuyambi bwonna bw’oba weetaaze. Ebiva mu nkola eno kwe kuba nti weeyongera ebitundu 90% okubeera ng’olaba era n’okumanya buli kigenda mu maasa mu mirimu gyo, okunyweza bizinesi yo ate nga n’okukola alipoota kuba kwangu nnyo. Okulongoosa mu ngeri ebintu gye bikwasaganyizibwamu, okweyongera mu kukola okusalawo okutuufu, kiyamba ku kugoberera wamu n’okugondera amateeka (okugeza aga URA, KCCA n’ebirala) so nga n’okusobola okufuna obuyambi mu by’ensimbi kiba kyangu. Bizinesi zirongooka ssinga z’ettanira enkola eya bwino.

Emiwendo gy’enkola ya MYAccountsTM gyo giyimiridde gitya?

Enkola ya MYAccounts esobolera ddala bulungi okubalirira ebitabo. Ebintu ebiyingizibwa bigendamu byokka, ne byebala byokka ate ne alipoota ne zeekola zokka nga tewali bwetaavu bwa kusasulira mukozi mulala nti abikole. Emiwendo egy’etaagibwa okuteekateeka enkola eno wamu n’okugissa mu nkola giyimiridde bwe giti:

  • Soft ware UGX 150,000 buli mwezi (okutuuka ku bakozesa 10, zisigala zisasulwa)
  • Okutendekebwa UGX 150,000 (zisasulwa omulundi gumu)
  • Okugikuteera ko UGX 100,000 (zisasulwa omulundi gumu)

Okusobola okufuna ekyefaananyiriza kye tukola, omusuubuzi yandibadde asasula omusaala gwa UGX 1000,000 buli mwezi. Ate okusinziira ku bintu nga bwe biyimiridde ku katale mu kiseera kino, kye tukola kiba kisasulirwa USD 500 (UGX 1,900,000) omwezi buli mukozesa.

Eky’omuwendo kiri nti MYAccounts asobola okukolera ku buuma obw’omungala nga essimu ekiyamba okukendeeza ku ssente ezandikozeseddwa okugula ebyuma bi kalimagezi ebinene.

Bizinesi ezisobodde okukozesezza enkola ya MYAccounts zifunyemu ki? Abasuubuzi abalala bo bayiga mu ki?

We twogerera, MYAccounts etuukiridde SMEs ezisoba mu 3,000 okwetooloola eggwanga wamu n’ebitundu ebituliraanye. Obujulizi okuva mu basuubuuzi abakozesa enkola eno bungi ate ekirwadde bwe kyabalukawo, obwetaavu bw’okukozesa enkola y’ebintu okwekola byokka ne bweyongerera ddala. Enkola zaffe ziyambye abazikozesa okusigala nga basobola okumanya ebifa mu mirimu gyabwe wamu n’okufuga engeri gye gitambulamu newankubadde nga waali wassibwawo obukwakkulizo obupya obulina okugobererwa abasuubuuzi olw’okubalukawo kw’ekirwadde kya covid-19.

Olw’okuba basobola okwekenneenya buli kigenda mu maaso mu mirimu gy’abwe mu budde, abakozesa enkola zaffe baasigala bagenda mu maaso n’okukola okusalawo okwetaagisa n’okubeera nga bayiiya engeri gye bayinza okwekwasaganya mu kaseera ng’ebyenfuna biziringitana.

Obujulizi obwaweebwa omu ku bakozesa enkola eno;  ‘MYAccounts etubeeredde ya kabi nnyo mu kiseera kya ssennyiga omukambwe kubanga etuyambye okusigala nga tumanya buli kigenda mu maaso mu mirimu gyaffe wamu n’okukola enkyukakyuka bwe kiba kyetaagisizza. Etuyambye okumanya biki bye tuba twetaaga okusuubula mu kiseera ekyo gattako okwekkenneenya bye tulinawo wamu n’okubibala. Ssinga wabaawo ebitakwatagana kiba kyangu nnyo okukizuula kubanga ebintu byebala byokka mu nkola eno.

Bwe twatandika okukozesa enkola eno, twasobola okuzuula ebyali bitatambula bulungi era mu bwangu ddala ne tukyusa enkola zaffe ebintu ne bitereera. Tusobola okugoberera enneeyisa y’abaguzi baffe; abo be tuba tubanja n’ensasula byonna nga tukozesa tekinologiya wa MYAccounts’. Jackson Were Managing Director wa Jalyz Investments Limited – Bano nga bavunaanyizibwa okubunyisa enkoko za UGACHICK Limited mu Kawempe division.

Obujulizi obulala busange wano https://youtu.be/u9VzSb1797U


Okumanya ebisingawo:

Smart Business Intelligence, EMAIL ADDRESS info@sbintell.com  Essimu: 0791 180294 facebook.com/sbintell, twitter.com/myaccountsug

Linkedin: https://www.linkedin.com/showcase/myaccounts-africa/



Government Measures Issued to Provide Liquidity to Private Firms

President Yoweri Museveni delivered the fifth and last State of the Nation Address (SONA) of the 10th Parliament on 4th June on a wide range of topics including the COVID-19 pandemic and proposals for an economic stimulus package to support economic recovery.


The Minister of Finance, Planning and Economic Development on the 11th June during the reading of the National Budget for FY 2020/2021 reiterated the proposals made by the President during the SONA on concrete measures to provide liquidity to private firms that have been affected by the COVID-19 lockdown.

Here is what you need to know:

  • Corporations including small and medium sized enterprises (SMEs) may delay payment of corporate tax or presumptive tax for taxes due between April and June 2020 and for tourism, manufacturing, horticulture, and floriculture until September 2020;
  • Pay-As-You Earn (PAYE) tax may also be deferred by those sectors most affected until September 2020;
  • Interest on tax arrears has been waived;
  • The government will provide support to water and electricity utilities in order to ensure continued supply of these essential services to consumers during the period of April to June 2020;
  • Government will expedite payment of outstanding VAT refunds;
  • Government will make payments on domestic arrears for goods supplied to the government by the private sector;
  • Through the Bank of Uganda, a special liquidity facility to rescue businesses not able to meet operational costs due to low demand or reduced production due to COVID-19 will be created.
  • To ensure that imported goods meet the required health and safety standards, the government has rolled out the use of digital tax stamps in order to reduce importation fraud, under-declaration and to ease customs handling.
  • The government has smoothened volatility in the foreign exchange market arising from global financial markets by injecting more foreign reserves into the Central Bank.

Specific information will be forthcoming related to the implementation of these measures.

Other measures announced include:

  • Capitalization of Uganda Development Corporation with Ug shs 100 billion to enable the government to invest in strategic areas;
  • Boosting funding of Uganda Industrial Research Institute (UIRI) in FY 2020/21 to continue with innovation, research, and incubation of business start-ups;
  • Securing funding for the development of Kampala Industrial Business Park at Namanve and for power transmission and substations for Mbale, Kapeeka, Bweyogerere, Kasese, Soroti, Luzira, Jinja and Mbarara industrial parks; and
  • Providing additional Ug shs 300 billion immediately to boost agricultural production and productivity for seedlings, fertilizers, irrigation, storage facilities and value addition.

Other useful announcements by the President include:

  • Government will not allow landlords to evict tenants on account of not paying rent, although discussions remain underway on this topic; and
  • Food distribution to vulnerable people will continue until the end of the pandemic.


  • National budget frame work paper FY 2020-21-0(1)
  • State of the nation address 04th June 2020 by the President of Uganda HE YK.Museveni.
  • National Budget speech FY 2020-21 on 11th June 2020 by Minister of Finance ,Hon Matia Kasaijja

(EVENT) Attend the Canton Fair Virtually

Stanbic Bank Uganda encourages all businesses in Uganda who buy overseas to attend this exciting virtual trade fair!

China Import and Export Fair, also known as Canton Fair, was established in 1957. It is held every spring and autumn in Guangzhou, China. Canton Fair is a comprehensive international trading event with the longest history, the largest scale, the most complete exhibit variety, the largest buyer attendance, the broadest distribution of buyers’ source country, and the greatest business turnover in China. Up to the 126th session (63 years), the accumulated export volume has amounted to about USD 1.4126 trillion and the total number of overseas buyers has reached 8.99 million. Now, the 127th Canton Fair has been held online from June 15 to June 24. It is the first online exhibition in 63 years. There are 50 exhibition areas for 16 categories of commodities, and an online foreign trade platform is set up to provide promotion, procurement, online communications, and other services.

Why the Canton Fair

  • High level – China Import and Export Fair, also known as Canton Fair, is co-hosted by the Ministry of Commerce of PRC and the People’s Government of Guangdong Province and organized by China Foreign Trade Centre.
  • Longest history – Canton Fair is established in 1957, held every spring and autumn in Guangzhou.
  • Comprehensive – China. Canton Fair is a comprehensive international trading event with the largest scale, the most complete exhibit variety. There are 50 exhibition areas for 16 categories of commodities in the ongoing 127th Canton Fair.
  • Productive – Up to the 126th session, the accumulated export volume has amounted to about USD 1.4126 trillion and the total number of overseas buyers has reached 8.99 million.
  • Easy connect – The 127th Canton Fair has been held online from today to June 24. It is the first online exhibition in 63 years.
  • See friends – with this digital platform, you could easily find your old friends and meet new partners online.
  • Latest technology – The platform provides various innovative functions like “live stream”, “instant communication”, “ face to face meeting” to give a fresh experience.

Why the Canton Fair

The future is coming, let’s start embracing the “New Normal” and have our own digital opportunity now.

  1. You can register and attend the Canton Fair as Oversea Buyer on the below official linkage. https://buyer.cantonfair.org.cn/en/register/selectiveId?invitationCode=05390000- 00b9-5254-3f0b-08d80df609c5 New users can register by filling personal and company information.
  2. After login, you can search interested exhibitor or exhibit on the homepage. Enter company name or booth number to find your old partner. You can submit sourcing request of a specific exhibit directly or go to Supply & Demand Hall to do so and the system will match exhibits for you. You can also schedule an appointment with an exhibitor to talk in a face-to-face video meeting.
  3. Click “Exhibitor on Live” to watch exhibitors’ live streaming, subscribe to it and replay. Buyers can invite friends to register and attend by sending exclusive “i-Invite” link in the Buyer Service Platform.
  4. Come experiencing the innovative integration of China’s oldest trade fair and the latest Internet technology.

Want video instruction? Click: https://www.cantonfair.org.cn/en/news/article/5ee4b7a106206f3fec4a6833

I cannot sustain the same level of staff employment during COVID-19. What is the government’s position on this, and how can I make the right decision for my business and my employees?

The Ministry of Gender Labor and Social Development (MOGLSD) issued a statement on the effects of COVID-19 and employment. The address touched on issues to do with labor relations between employers and employees. 

Here is what you need to know:

The Minister of Gender, Labor and Social Development, Hon. Frank Tumwebaze, convened a tripartite meeting including government, workers (represented by the National Organization of Trade Unions and the Central Organization of Free Trade Unions), and employers (represented by the Federation of Uganda Employers). Participants addressed and agreed upon a number of issues regarding the effects of COVID-19 on employment. The meeting indicated that given the COVID-19 pandemic is a temporary occurrence, the situation calls for patience and mutual understanding between and among workers and employers, not-withstanding legal obligations.  Accordingly, the Tripartite Meeting agreed on measures and guidance as follows: 

  • Where possible, employees should be encouraged to work from home to reduce overcrowding at the workplace but also as a measure aimed at decreasing overhead costs at the workplace; 
  • Employees should be encouraged to take pending annual leave where possible;
  • Employers are encouraged, to the extent possible, not to terminate employees, which will make resuming operations a challenge and poses an additional cost to employers in the form of payment of terminal benefits. v) Sectors not affected adversely by the COVID-19 pandemic like manufacturing, food processing and others should not arbitrarily cut staff wages or lay off staff. 

In the event that termination is inevitable, 

  • Employers and employees are encouraged to negotiate/renegotiate wages before considering lay-offs; 
  • Employers should strictly adhere to the law (Sections 58, 65 and 81 of the Employment Act, 2006, as well as Regulation 44 (a) and (b) of the Employment Regulations, 2011);
  • Employers should try as much as possible to take care of the basic needs (e.g. food) for the workers they lay-off. 
  • Employers must provide information on the number of workers whose employment relationships have been affected or are likely to be affected during the COVID-19 pandemic, which will be used by the government for policy advice and planning.

For its part, MOGLSD is engaged in a number of activities aimed at supporting employers and employees in navigating the challenges posed by the pandemic. These include: 

  • Tasking the COVID-19 National Taskforce with devising a means of targeting and prioritizing the most vulnerable categories of workers who have been laid off or terminated to benefit from food being distributed;
  • Addressing on a case-by-case basis complaints raised by part-time workers and other workers who by the time of the COVID 19 lockdown, had no contracts and were sent home without payment of what was due to them as at the time of the lockdown; and
  • Planning for a Rapid Assessment on the effects of COVID-19 on labour, employment, and productivity, resulting in the development of a Labour Market Risk Management Plan. 

The Tripartite Meeting also agreed to contact Parliament to expedite the process of considering the amendment of the NSSF Act as one of the instruments to address the social security needs of the contributors.

For further information contact: The Ministry of Gender, Labor and Social Development; www.mglsd.go.ug, Email: ps@mglsd.go.ug, Tel: 0414347854/0414347855, the National Organization of Trade Unions, (NOTU); www.notu.or.ug, Tel: 0414256295, the Central Organization of Free Trade Unions, (COFTU), and Federation of Uganda Employers, (FUE) www.fuemployers.org,   Tel +256 392 777 410, Email: info@fuemployers.org 

Minisitule y’ekikula ky’abantu n’abakozi yayisa ekiwandiiko ku bizibu byetufunye mu biseera bya COVID-19 n’emirimu. Ekiwandiiko kyaali kinnyonnyola ebikwaata kunkolagana wakati w’omukozi n’omukozesa.

Bino byolina okumanya:

Minisita w’ekikula ky’abantu emirimu n’enkulakulana y’abantu Hon. Frank Tumwebaze yategeka olukungana wakati wa gavumenti, abakozi (nga bakiikirirwa National Organization of Trade Unions and the Central Organization of Free Trade Union), abakozesa (nga bakiikirirwa ekibiina ekigatta abakozesa). Abateesa ne bakkaanya kubintu ebiwerako ebikwaata ku COVID-19 n’emirimu. Olukiiko lwakkaanya nti olwokuba COVID-19 aliwa kaseera buseera, walina okubaawo obuguminkiriza n’okutegeeragana wakati wabakozi n’abakozesa nga bwebakimanya nti waliwo amateeka agafuga enkolagana yaabwe

Bino byebimu kubyebakkanyaako

  • Wekisoboka, abakozi bakolere awaka okweewala omujjuzo mubifo gyetukolera naye ate era nga kkubo mwetuyinza okuyita okukendeeza kunsasaanya mubifo gyetukolera
  • Abakozi bagambibwe okutwaala leave zaabwe zebandibadde batwaala mu mwaka
  • Abakozesa baasabibwa nti bwekiba kisoboka tebandiwummuzza bakozi kubanga ate emirimu bwejinaddamu ate omukozesa ajja kuyita mukusoomozebwakungi n’okukozesa ensimbi nnyingi mukusasula akasiimo kabakozi beyawumuza.
  • Emirimu egitaakosebwa nnyo mu covid-19 nga amakolero, n’amaloongooseza g’emmere tebandiwummuzza bakozi.

Bwekiba nti okuwummuza abakozi tekyeewarika,

  • Abakozi n’abakozesa balina okuteesa ku nsonga y’omusaala nga tebannabasalako
  • Abakozesa balina okugoberera amateeka, Sections 58, 65 and 81 of the Employment Act, 2006, as well as Regulation 44 (a) and (b) of the Employment Regulations, 2011);
  • Abakozesa balina okulaba nti bakola kunsonga y’ebikozesebwa mubulamu bwabakozi nga emmere nga tebannaba kuyimiriza bakozi
  • Abakozesa balina okufuna ebikwaata ku bakozi baabwe nga ennamba y’abakozi nga emirimu gyaabwe gikoseddwa mu biseera bino ebya COVID-1. Bino bigenda kukozesebwa ebitongole bya gavumenti mukuteekerateekera abantu

MOGLSD nga yyo yeenyigidde mu bintu bingi ebiyamba abakozi n’abakozesa okuyita mumbeera eno. Mubyo mulimu

  • Okusaba COVID-19 National Task Force okulaba nga bayamba abantu abasing okuba mu mbeera eno okubanti beebasooka okufuna ku mmere egabibwa.
  • Okukola ku nsonga ssekinnoomu ezikwaata ku nsonga z’abakozi abatalina ndagano nebabayimiriza ku mirimu nga tebabasasudde nsimbi zaabwe zebaali babanja nga ekizibu tekinagwawo
  • Okuteekateeka ngeri ki gyebagenda okudduukiriramu ku bakozi obakoseddwa nga bafiiriddwa emirimu, nga tebakyaakola bulungi

Olukiiko luno era lwakkiriza okutuukirira palamenti okwanguyiriza ennongoosereza mutteeka lya NSSF sente abakozi zeebeeterekera zisobole okubayamba mubiseera nga bino

Okumanya ebisingawo tuukirira: The Ministry of Gender, Labor and Social Development; www.mglsd.go.ug, Email: ps@mglsd.go.ug, Essimu: 0414347854/0414347855, National Organization of Trade Unions, (NOTU); www.notu.or.ug, Essimu : 0414256295, Central Organization of Free Trade Unions, (COFTU), ne Federation of Uganda Employers, (FUE) www.fuemployers.org,   Essimu +256 392 777 410, Email: info@fuemployers.org

How can Xente help entrepreneurs take their businesses online during COVID-19?

The COVID-19 Business Info Hub spoke with Allan Rwakatungu, Partner at Xente, to understand how businesses can digitalize.

How important is it for business owners to take their businesses online during COVID-19 and what are some practical ways to do that?

It’s important to register your business online especially during COVID-19; it’s so much easier and more convenient to trade or transact online as the majority of customers cannot come to you to buy and may not use cash for payment during this pandemic. We advise those that have not thought about it to start immediately.

What is the process for taking a business online?

– Identify the digital platform you want to use to sell your product (e.g., Jumia, Safe Boda, Xente)

– Download the appropriate app (Xente is available on the App store)

– Upload your products and prices

– Market your products using social media platforms 

How do business owners get paid? 

Platforms pay weekly, daily or monthly. At Xente we are working on paying our customers as quickly as we can, and in the future, we shall be providing credit to people depending on their sales volume for them to buy inventory.

We have heard that over 600 companies have gone online during COVID-19. What has Xente’s experience been?

Most businesses realized that going online is a necessity for today; for example, at Xente, we realized a rise in the number of companies registering. This increase came mainly from those with whom we had already initiated the process but who had not yet completed it; we saw them coming back on board. During this period, we have added 50 businesses and now have a large pipeline. We are reaching out to partners for help and are working with the Innovation Village to quicken the process of on-boarding, training, etc. 

We heard that Xente is planning to offer free digitizing services to businesses. Can you tell us about that? What has Xente’s experience been so far with this?

When COVID-19 started, many businesses went into difficulty, and only businesses operating online would survive. For companies that are “Buy Uganda Build Uganda” we are on-boarding them for free. Innovation Village joined us to quicken the digitization process. 

What is the process of onboarding onto Xente and what concerns are there around cyber security?

As a business, Xente digitizes a business’ sales. We consider tangible products and not services. We have a discussion with businesses and identify their products and prices and talk to business owners to onboard them onto Xente. Previously, the process was a bit manual, but now we are automating it such that business owners can even do it themselves online. We also digitize the payments, so there is no physical cash handling. 

What are some of the costs business owners can expect with starting e-Commerce activities? At this time, when businesses are already facing difficulties, what are the benefits?

The direct costs of e-commerce are actually low. In other countries, there is a listing fee for onboarding, but this is not the case in Uganda yet. At Xente, we onboard business owners for free. 

Costs include commissions on sales to the digital platform / service provider (usually 6% to 20% of sales), marketing costs from digital advertising on Facebook and other channels, phone, computer, and internet, and training of staff on order fulfillment. Despite these costs, operating online, an entrepreneur incurs one-tenth of the cost one would incur while operating a normal business.

SMEs need visibility online to generate leads. How does Xente advise entrepreneurs to achieve this?

Entrepreneurs should educate themselves on the tools that are out there. The most basic tool is Facebook, so list products and prices on Facebook and WhatsApp. This can be done under “Status.” Platforms like Xente, Jumia, and Safe Boda are also useful for promotion. Businesses may not need a separate website at the start. I believe in starting small and in the most effective way.

How can SMEs contact Xente for support?

SMEs can reach Xente via email at sellers@xente.co and via the web at www.xente.co/sellers. On the site, there is a registration form that business owners can fill out to start the onboarding process. We have a consumer app and a seller app that are in development and will be out in a few weeks.

Entabiro ya bizinensi mu biseera bino ebya COVID-19 yayogeddeko ne Allan Rwakatungu, owa XENTE okutegeera ngeri ki bizinensi gyeziyinza okukozesa omutimbagano. Twaabuuzizza aba Xente okugabana naffe kungeri bannanyini bizinensi gyebayinza okuteeka emirimu gyaabwe ku mutimbagano.

Kiyambaki bannannyini bizinensi okuteeka byebakola ku mutimbagano mukaseera kano aka COVID-19 era tulage engeri ezilabwaako mwebaynza okuyita okukola kino

Kikulu okuwandiisa bizinensi yo kumutimbagano mu kaseera ka COVID-19. Kirungi okuteeka eby’amaguzi byo ku mutimbagano kubanga abantu naddala ba kasitomaabo tebasobola kujja wotundira okusubula oba tebakyaayagala kukozesa nnyo sente nkalu nga basasula olw’ekirwadde. Tuwa abo bonna abatannatandika amagezi bakirowoozeeko mubwangu ddala.

Mitendera ki egiyitibwaamu okuteeka bizinensi ku mutimbagano?

– Zuula omukutu gyoyagala okukozesa okutundirako eby’amaguzi byo (nga; Jumia, Safe Boda, Xente)

– Omukutu guno gufune oguteeke ku ssimu yo (Xente kweeri ku App store)

– Teekako eby’amaguziibyo

– Tandika okulanga ebyamaguziibyo ku mikutu gya social media

Kati nannyini bintu asasulwa atya?

Emikutu gino gisasula buli week, buli lunaku oba buli mweezi. Ku Xente, tukola kukyookusasula ba kasitoma baffe mangu ddala nga bwekisoboka. Mumaaso awo tujja kuba tugaba n’amabanja okusinziira ku bungi bw’ebintu byatunda basobole okuddayo basuubule.

Tutegeddeko nti amakampuni agasoba mu 600 gamaze okweyunga kumutimbagano, ku Xente kibadde kitya?

Bizinensi nnyingi zikizudde nti okugenda ku mutimbagano kyekiriwo olwa leero. Okugeza ku Xente, tukilabye nti omuwendo gw’amakampuni agewaandiisa gweyongedde. Kino kizzeewo olw’amakampuni amanji agaali gatandise kunteekateeka eno naye negatamaliriza. Twaatandika okulaba nga bajja okutweegattako. Mukiseera kino tugasseeko kampuni 50 ate naabalala bangi bali mu nteekateeka. Tugezaako n’okwoogera ne banywanyi baffe abalala okutuyambako era tukolagana ne innovation village okwanguyaako ku kutendeka abantu.

Twawulirako nti Xente etegeka okuteeka bizinensi ku mutimbagano ku bweereere. Oyinza okututangaaza ku nsonga eno? Bbyo bitambudde bitya kati wano wetuli?

COVID-19 bweyajja, bizinensi nnyingi zaafuna obuzibu era ezo zokka ezaali zikolera kumutimbagano zeezaasobola okusigala nga zikola. Kampuni eziri ku mulamwa gwokugula n’okukozesa ebintu ebikolebwa wano, tuziteekako ku bweereere. Aba innovation village baatweegattako okwanguya enteekateeka eno.

Tuyita mumitendera ki okweegatta ku Xente era omuntu yeewala atya ababbi b’okumitimbagano?

Nga bizinensi, Xente eteeka ebitundibwa ku mutimbagano. Tukola ku bintu ebikalu soosi obuweereza. Tuwayaamu ne bizinensi netuzuula oby’amaguzi byaabwe n’emiwendo olwo netusaba ba nnannyini okweegatta ku Xente. Okusooka, twabikolanga nabantu naye kati ebyuuma byeekola byokka era kati bannannyini bizinensi basobola n’okukyeekolera bokka ku mutimbagano. Ensasula nayo eri kumutimbagano, teri kukwaata ku nsimbi.

Kyeetaagisa sente meka bannannyini bizinensi zebasasula okweegatta ku mutimbano? Mukiseera kino nga bizinensi  ziri mu bizibu, bafunamuuki?

Ebisale by’okukolera bizinensi ku mutimbagano biri wansi nnyo. Mu mawanga amalala, waliwo olukalala lw’ensimbi ezilina okusasulwa okusobola okweeyunga ku mutimbagano naye kino mu Uganda tekinnatuuka. Ku Xente, bannannyini bizinensi tubateerako bweereere. Mubisale byebalina okusasula mulimu, commission ku byotunze, wakati wa (6% ne 20%), sente z’okulanga ku facebook n’emikutu emilala, ku masimu, computer, ne kumutimbagano. Okutendeka abakozi. Nga ojjeeko ebisale bino, okuddukanya emirimu gyo ku mutimbagano, omuntu akozesa sente ebitundu 1/10 kusente zeyandibadde okozesa nga okola bizinensi mungeri eyabulijjo.

Bizinensi entono zeetaaga okulabibwa ku mutimbagano okusobola okufuna bakasitoma. Bannanyini bizinensi, Xente ebawa magezi ki okusobola okutuuka ku kino?

Bannanyini bizinensi balina okweyigiriza ku bikozesebwa ebyeetaagisa. Ekisinga obwangu ye Facebook. Teeka byotunda n’emiwendo gyaabyo ku facebook ne ku whatsapp. Bino osobola okubiteeka ku status yo, emikutu nga Xente, Jumia, ne Safe boda najo milungi mukulanga. Oyinza obuteetaaga website nga otandika. Nzikiririza mukutandika akatono naye nga katambula.

Kati bizinensi zino entono zifuna zitya obuyambi bwammwe?

Ku email sellers@xente.co ne ku website yaffe www.xente.co.sellers . ku maka gaffe waliwo ffoomu kweweewaandiisiza okutandika enteekateeka y’okweeyunga ku mukutu. Tuli app yabagula ne app endala eyabatunda zetukolako era zijja kuba ziwedde mu sabbiiti ntono.